The Insurance Council of Australia and insurers will be in Mooroopna, Moama and Rochester this week to assist communities impacted by last year’s floods with their insurance claims.
It will be the fifth community consultation held in the region by the ICA and insurers since the October floods that devastated communities across three states. The ICA also held separate consultations in Echuca at the end of last year.
Since the flood event, more than 11,000 claims have been lodged in Victoria alone, totalling $473 million. This includes about 5600 home property claims, 2500 home contents claims and 752 vehicle claims.
Close to 80 per cent of all claims from this flood event are now closed, which is on trend for closure rates for events of this type.
The in-person customer meetings are an opportunity for customers to discuss their claim, and to work through any issues they may be experiencing with their insurer at a time that suits.
ICA chief executive Andrew Hall said they had seen first-hand the destruction and devastation of the floods and know that communities and businesses are still on the road to recovery.
“These community consultations are an invaluable way to provide customers with on-the-ground and face-to-face opportunities to engage with their insurer on the issues that matter.”
“The in-person customer meetings are an opportunity for customers to discuss their claim, and to work through any issues they may be experiencing with their insurer at a time that suits.”
The council will be at the Sir Ian McLennan Centre in Mooroopna on Wednesday, September 20, from noon to 6pm, at Moama RSL from 10am to 6pm on Thursday, September 21, and at Rochester Shire Hall on Friday, September 22 and Saturday, September 23 from 10am to 6pm.
Policy-holders from surrounding areas can also book an appointment. To check appointment availability and to book go to insurancecouncil.com.au/bookings