Thousands of women have abandoned their calls to a domestic violence helpline after their cries for help went unanswered.
A review of Queensland's domestic violence support agency DVConnect's WomensLine has revealed the service picked up just 41 per cent of calls in October 2024.
Between July 2023 and March 2025, four times as many vulnerable vulnerable people abandoned their calls to the service.
"This is more than just data - each of these unanswered calls or abandoned calls represents a woman at risk and a woman who is not getting help," Prevention of Domestic and Family Violence Minister Amanda Camm said.
The service has slowly been improving, with nearly three-quarters of calls being answered by the helpline between April and June 2025.
But more than 4000 women still abandoned their cry for help during this time period, down from a high of 10,000 between October and December.
"Over 4000 women abandoning calls when in crisis is still too high and only answering 73 per cent of calls is still too low," Ms Camm said.
"I am committed to continue working on delivering better outcomes for vulnerable victims of domestic and family violence."
The improvement in call response comes after DVConnect trialled a peak time triage method over two months this year, deploying more full-time workers to assist with the number of cries for help.
It meant 93 per cent of calls were answered, Ms Camm said.
The review called for greater clarity around the roles and responsibilities of DVConnect and to establish key performance indicators to continue improving its service.
The allegations of the DVConnect service's failings to vulnerable women were uncovered in the review commissioned by the Liberal National government after it won the 2024 state election.
Queensland has been hit hard by domestic violence with 19,658 offenders recorded in 2023-24, behind NSW's 34,055 offenders, national data shows.
The scourge is further shown by the state's police force responding to up to 180,000 domestic and family violence calls every year.
The state government has introduced new laws that will see 150 domestic violence offenders monitored by GPS monitoring under a trial program from July 1.
The Sunshine State also was the second jurisdiction this year to pass laws that criminalise coercive control following
Queensland became the second Australian jurisdiction to pass laws that criminalise coercive control following the horrific killing of Hannah Clarke and her children who died when her estranged husband set them on fire in a car in 2020.
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Men's Referral Service 1300 766 491